Return & Refund Policy

Effective Date: July 13, 2025

Thank you for shopping with Claus Enterprises LLC. We want you to be satisfied with your purchase. Please review our return and refund policies below:

1. Eligible Returns

• We accept returns on most physical merchandise within 30 days of delivery notification.

• Personalized or custom items are non-returnable. If there is an issue with a personalized item, please contact us and we will work with you to resolve it.

2. Refunds & Replacements

• We will consider a refund or replacement on a case-by-case basis. We do not offer store credit.

• Digital products, including certificates, letters, and downloads, are not eligible for return or refund.

3. Return Shipping

• The buyer is responsible for all return shipping costs unless the item arrived damaged or defective.

4. How to Initiate a Return

• To request a return, please email us at info@craigcringle.com within 30 days of receiving your order.

• Include your order details and reason for the return. We will provide instructions on how to proceed.

5. Return Address

• Approved returns should be sent to:
  Claus Enterprises LLC
  PO Box 55
  Ryland, AL 35767

6. Processing Time

• Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund or replacement.

• Approved refunds will be processed within a reasonable time frame, typically within 7-10 business days.